So. We have a Mac mini in our living room, I think I mentioned this earlier. To have some space for music and multimedia stuff, we thought it would be a nice idea to get two of these drives. One for stuff, the other one for Time Machine.
This is the model I have purchased for our entertainment center. The power supply in the drive is broken.
They were delivered yesterday, which is pretty fast considering other deliveries here in Ireland. A letter takes longer than this delivery.
As it turns out, one of the drives itself is defective, either the housing, or maybe an intermittent fault. Whatever the cause, it is proven that this one drive itself is the definite cause of the issue of being unable to power up. There’s a blue light at the front of these drives, which tells you if it’s on or not.
So I called Apple today, first the tech support line. I’d have had to wait for 15 minutes, so I hung up after the machine told me that. I called sales and asked what can be done in terms of warranty. I’m not sure if he really didn’t know, or if he was playing me. Whatever the case, after approx. 6 minutes of waiting, he told me I should contact Iomega, who is the manufacturer of the device.
I headed over to Iomega’s site to find out the phone number of them. This is the page where I am told that I can contact them, at a cost of a
-
whopping 20 Euro per incident
. It didn’t say anything other, than that.
Do I have to assume that I have to pay 20 Euro extra to get a replacement drive? Or do they play along because it truly is broken?
We’ll see tomorrow. I don’t have the serial number of the drive with me. They would require it, no matter if email or phone.
However, what I find far more interesting, is:
Why does Apple send me to Iomega, when I have purchased a Mac mini designed accessory in their own store?
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